Refund policy

Return Eligibility

• Return requests must be submitted within 7 days of receiving your order.
• The product must be unused, unworn, and in its original condition.
• The original packaging, tags, and accessories should be kept intact.
• Products that have been used, washed, damaged, or altered may not be accepted.
• Sale or promotional items may have different return conditions.

Open Parcel at Delivery

We recommend that customers open and check the parcel at the time of delivery. If you notice any damage, missing item, or incorrect product, please contact us as soon as possible.

How to Request a Return

Contact our customer support team with your order number, product details, and clear photos/videos showing the issue. Our team will review your request and guide you through the return process.

Return Shipping

If the product is damaged, defective, or incorrect due to our mistake, we will assist you with the return process. For other return reasons, return shipping charges may apply.

Refund / Exchange

Once the returned product is received and inspected, we will inform you whether your return is approved. Depending on the situation, you may be offered a replacement, exchange, or refund according to our return policy.

For any questions regarding returns, please contact Rubi's Collection Customer Support.